Reason-code evidence
We surface the exact proof issuers weight for each code — fraud, item-not-received, not-as-described — not a generic dump.
You won the chargeback.
Now keep every dollar of it.
DisputePack builds the whole case — order, tracking, delivery, AVS/CVV and a rebuttal argued to the reason code — into one submit-ready file. You review and submit. Flat price, no success fees.
No success fees
You review & submit
Your data stays yours
14-day trial
Exhibit index
WON
Order #1042
RC 10.4Amount at stake$249.99
Your fee$0.00
- EXH. A Delivery confirmed · 2 days early ✓
- EXH. B AVS + CVV match ✓
- EXH. C 4 prior undisputed orders ✓
- EXH. D Rebuttal · reason code 10.4 ✓
Success-fee app would charge
$62.50
Built for Shopify Payments✦
Keep 100% of recoveries✦
We never auto-submit✦
Cancel anytime
The verdict on success fees
They take a cut of wins you'd get anyway.
Most chargeback apps bill 20–25% of every dispute you win — uncapped. DisputePack is a flat price. Hover the fee to see what that costs you.
DisputePack
Success-fee apps
Pricing
✓Flat from $0/mo
20–25% of every win, uncapped
Your fee on a $2,000 win
✓$0 extra
Up to $500
Who submits the evidence
✓You do — always
Auto-submitted in your name
Data access
✓Only Shopify data you authorize
Often needs processor access
Exhibits on file
Everything the issuer weighs — assembled for you.
Specificity is what wins disputes. Every case is built from the evidence that actually moves the reason code.
A rebuttal you control
An argument drafted to the dispute. Edit it, then submit it yourself — we never auto-file in your name.
Compelling Evidence 3.0
For eligible Visa fraud cases we flag CE3.0 — a win there is removed from your VAMP dispute ratio.
Deadline command-center
A live countdown and escalating reminders so you never miss the firm response window.
Dispute-ratio monitor
Track your ratio against the 1.5% Visa VAMP / Mastercard ECM line before it triggers fines.
Money dashboard
See what's at stake and what you've recovered at a glance, plus win rates by reason code.
Chain of custody
From dispute to filed case in four steps.
An ordered process — each step hands the case to the next. You approve before anything is submitted.
Step 01
Detect
New Shopify disputes open a case instantly, with the deadline and a completeness score.
Step 02
Gather
Order, AVS/CVV, tracking, delivery proof, policies and customer history — pulled automatically.
Step 03
Draft
A rebuttal argued to the reason code. Edit until it's right; nothing leaves without you.
Step 04
File
Export a Shopify-ready PDF and submit it in Admin. Track the outcome in DisputePack.
Retainer
Flat price. Keep 100% of what you win.
Free
Free
forever
- 2 disputes / month
- 3 uploads / dispute
- Auto-gather Shopify evidence
- AI rebuttal drafts
Starter
$39/mo
billed monthly
- 15 disputes / month
- 3 uploads / dispute
- Everything in Free
- 48h & 24h deadline alerts
Growth
Most filed
$79/mo
billed monthly
- 50 disputes / month
- 5 uploads / dispute
- Everything in Starter
- Win/loss outcome tracking
Pro
$149/mo
billed monthly
- 150 disputes / month
- 10 uploads / dispute
- Everything in Growth
- Priority support (24h response)
Case notes
Questions, answered.
Does DisputePack submit disputes for me? +
No — by design. You review, edit, and submit every evidence pack yourself, so you stay in control of what's sent. We never auto-submit in your name.
How is this cheaper than other apps? +
Most apps take 20–25% of every dispute you win, uncapped — even ones you'd have won anyway. DisputePack is a flat monthly or annual price, so you keep 100% of your recoveries.
Which payment providers are supported? +
Shopify Payments today. PayPal, Recharge and other processors are on the roadmap.
Does it help with "item not received" disputes? +
Yes. We build reason-code-specific evidence for all common dispute types — not just fraud — including item-not-received, not-as-described, duplicate, and subscription-cancelled.
Is my store and customer data safe? +
We read only the Shopify data you authorize to build evidence. We never touch your payouts or processor, never see full card numbers, and never write to your store.
Open a case
Your next chargeback is a case you can win.
Install DisputePack and turn your next dispute into a filed, submit-ready case in under five minutes.
Open your first case — free